If the service and shipping are free, how do you make money?
What kinds of clothes do you sell?
Do I have to be a fashionable guy to join Trunk Club?
Do you go around to different stores to pick clothes out for me?
Do I have to live in Chicago to use your service?
Is Trunk Club connected to Bonobos in some way?
Do you have gift certificates?
How do I use the service? Is there a store?
How do you know which clothes are right for me?
How long does it take to get a shipment?
Who are Trunk Club's stylists?
How can I become a Trunk Club stylist?
What if my question wasn't answered?
WHAT IS TRUNK CLUB?
Trunk Club is a men's clothing service. You get excellent clothes without any of the shopping. Our stylists hand-select items for you from our inventory of the top men's labels based on your tastes, fit, and needs and ship them right to your door. You try them on at no obligation - our service and shipping are free - You just pay for the clothes you keep.
IS THERE A MEMBERSHIP FEE?
No.
IF THE SERVICE AND SHIPPING ARE FREE, HOW DO YOU MAKE MONEY?
Like a traditional retailer, we buy our products at wholesale directly from clothing manufacturers. We sell our product to customers at retail prices. Unlike traditional retailers, we don't have expensive overhead costs, so we're able to offer unparalleled personal service, and a no-obligation try-on-at-home experience to you.
WHAT KINDS OF CLOTHES DO YOU SELL?
Casual wear. We carefully and continually update our inventory (including premium denim, dress pants, casual shirts, dress shirts, sweaters, polos, shoes, outerwear, accessories) from a range of the best men's fashion labels, for example: Jack Spade, Earnest Sewn, John Varvatos, Life After Denim, Jeremy Argyle, Lacoste (and many more). We don't currently sell suits.
HOW MUCH WILL IT COST?
That depends. We find our clients join Trunk Club to make significant improvements to their wardrobe, and they're willing to invest in high-quality clothes to make that happen. We are not a discount service and we only carry high quality men's brands. As a benchmark, the average Trunk Club guy is comfortable spending $70-$150 on a dress shirt and $100-$200 on a great pair of jeans. We work hard to match our service with your budget, but we probably aren't the right service for guys who are looking for discount brands.
DO I HAVE TO BE A FASHIONABLE GUY TO JOIN TRUNK CLUB?
No. In fact, guys who don't know much about fashion love our service, because we help them find great clothes without all the effort. For guys who are savvy about their wardrobe choices, Trunk Club can serve as a efficient way to discover new brands and get items that work for you.
DO YOU GO AROUND TO DIFFERENT STORES TO PICK OUT CLOTHES FOR ME?
No. We carry a large inventory of top men's brands - across a wide variety of categories and styles - at Trunk Club headquarters. Your stylist will select from our inventory based on your needs.
DO I HAVE TO LIVE IN CHICAGO TO USE YOUR SERVICE?
No. We ship clothes everyday to Trunk Club members all over the United States. If you live in Chicago or travel here, visit us! We'd be happy to do an in-person fitting with you one-on-one at our headquarters. It usually takes about an hour and we do all the work for you. Trunk Club is not shopping.
DO YOU SERVE WOMEN?
Trunk Club is a men's only service. We are completely focused on solving the shopping problem for guys. We realize that many women aren't big fans of shopping either and would love our help. For now, we're completely absorbed with perfecting our men's business.
IS TRUNK CLUB CONNECTED TO BONOBOS IN SOME WAY?
Brian Spaly, our CEO, started Bonobos. Bonobos is one of our favorite brands to send to customers, but there is no official connection between the two companies other than a vendor relationship.
Yes, we can mail or email you one in any amount over $250. Please call us at (312) 266-8700 or email info@trunkclub.com if you'd like to give the gift of Trunk Club.
HOW DO I USE THE SERVICE? IS THERE A STORE?
With Trunk Club, you get excellent clothes and expert service without ever stepping foot in a retail store. You'll meet with one of our stylists in person, by phone, or by webcam (e.g. on Skype) at a time when it's convenient for you. If you live in the Chicago area, we'd love to have you visit our offices for an in-person fitting. For more information, check out how it works.
HOW DO YOU KNOW WHICH CLOTHES ARE
RIGHT FOR ME?
Your initial consultation with a Trunk Club stylist will be a discussion of your tastes, fit, and needs. Your stylist will help you determine which styles/looks you'd like to pursue and take note of any special considerations or requests (e.g., a friend's upcoming beach wedding).
HOW LONG DOES IT TAKE TO GET A SHIPMENT?
You can expect your clothes to arrive 4-6 business days after your first conversation with your stylist. For in-person fittings, you take your clothes with you out the door.
HOW DO RETURNS WORK?
When we pick out a trunk for you, we understand that not everything in it is going to work. When you receive your trunk, try everything on. If something doesn't fit or you just don't like it, send it right back to us in its original condition. We ask that you make your purchase decisions and get any returns back in the mail to us within 10 days of receiving it. (You can discuss any schedule constraints with your stylist.) We include a pre-paid FedEx return label in every order, so it should be highly convenient and there's no shipping charge to you.
WHEN DO I PAY?
We'll ask for your credit card information before sending your order, but it won't be charged until you've had the chance to try on the clothes we've sent you and give us the okay. We give you up to 30 days from the ship date to get clothes you don't want back to us.
DO YOU CUSTOM TAILOR CLOTHES?
No. We do not currently offer custom suits/shirts or in-house tailoring.
WHO AT TRUNK CLUB HEADQUARTERS HAS THE MOST MELLIFLUOUS VOICE?
Our Chief of Staff, Neil Kamireddy, hands down. Please call (312) 266-8700 and ask for Neil to hear for yourself. (Neil had to give up several million tastebuds to achieve this.)
WHO ARE TRUNK CLUB'S STYLISTS?
Trunk Club stylists are trained men's clothing experts with a keen eye for style and significant experience in the fashion industry. Several of our stylists are regular contributors to fashion publications, television shows, and well-read blogs.
HOW CAN I BECOME A TRUNK CLUB STYLIST?
If you have direct selling experience and a taste for fashion, we'd be delighted to talk to you about joining our team! Read about Trunk Club careers.
WHAT IF MY QUESTION WASN'T ANSWERED?
Email our team at info@trunkclub.com and we'll get right back to you.
